Frequently Asked Questions

For the fastest experience:

  1. Ask your medical provider to fax us a referral.
  2. Once we receive your information, we’ll verify your insurance benefits, including any pre-authorization requirements.
  3. You’ll receive a Welcome Email with a secure link to:
    • Complete your intake form
    • Sign your consent to treatment
    • Enter payment details

After that, you can book your first visit online at a time that works for you.

Tip: For the best experience, use a laptop, desktop, or tablet.

If you don’t have a referral yet, or want us to review your information first, you can also Request an Appointment to get started.

 

We’re in-network with most major insurance plans, including Medicare & Medicaid (Idaho + Oregon), Blue Cross/Regence Blue Shield, PacificSource, SelectHealth, UnitedHealthcare, AARP, Cigna, Humana, Molina, St. Luke’s Health Plan, St. Alphonsus Health Plan (MediGold), Tricare, and TriWest.

Once we receive your referral, we’ll verify your speech therapy benefits and let you know about any:

  • Pre-authorization requirements
  • Referral needs
  • Out-of-pocket costs

Note: We are currently out-of-network with Aetna and Moda, though some plans include out-of-network benefits.

It depends on your insurance plan. Some plans require a referral or pre-authorization before starting therapy.

  • We’ll verify your benefits before you schedule online.
  • We also recommend checking your plan for in-network status, deductible, copay, or coinsurance.
  • Having a doctor’s referral helps ensure smooth insurance claim processing.
  • Self-pay patients do not need a referral.

Once verified, you can book your first visit online at a time that works for you.

Yes! Self-pay is a great option if you don’t have insurance or prefer not to use it. Benefits include:

  • No insurance restrictions
  • Transparent pricing
  • Often more affordable care—especially if you have a high deductible

You’ll receive a Good Faith Estimate outlining expected costs.

Note: Medicare and Medicaid patients are not eligible for self-pay.

Specialized speech therapy is provided by a speech-language pathologist (SLP) with advanced training and deep experience in specific areas—such as voice, airway disorders, or facial retraining.

Specialists focus on a few areas of practice, which often means:

  • More personalized care
  • Faster progress
  • Better results

Your therapy plan is fully customized to your needs and goals. Depending on your condition, you may work on:

Each area includes targeted exercises, practical strategies, and techniques you can use in daily life.

On average, patients at Idaho Face & Voice attend about 3–4 sessions. Some conditions may require 4–6 sessions for lasting results.

For reference:

Every patient also receives a personalized home program to support progress between sessions.

Yes! If your insurance covers telehealth, you can schedule a video appointment. It’s a convenient and flexible option, with treatment outcomes comparable to in-person sessions.

If you prefer, you can also choose an office visit instead.

 

For the best experience, use the latest version of Chrome on a desktop or laptop. Mobile devices may work, but a computer provides the most stable connection.

Check out Jane’s guide for tips on preparing your device and internet before your appointment.

 

 You’ll create a username and password to access your Jane account. You can log in with your email or connect via Google.

From your account, you can:

  • Complete intake forms
  • Manage appointments (including joining the waitlist)
  • Join video appointments
  • Access therapy documents
  • Upload tests and reports securely
  • Message your therapist

If you accidentally create a second account, just let us know — we can merge them.

Many factors influence therapy outcomes, including the severity and duration of your condition. More recent or less severe cases often respond more quickly, but there’s no strict time limit on recovery.

Even patients with chronic cough or facial paresis—sometimes lasting decades—have reported meaningful improvements.

Our goal is always to help you improve your quality of life, whether that means enhancing function, managing symptoms, or supporting full recovery.

 

Yes! Your payment details are safe and secure. No credit card information is stored directly in Jane.

For more information, you can review Jane’s official security guide.

 

On a case-by-case basis, we may be able to help. However, most referrals outside our specialty areas are directed to trusted community providers to ensure you receive the highest level of care for your specific condition.

When specific dates or times are needed, or referral volume is high, wait times may increase.

We actively use our waitlist to fill openings from cancellations and schedule changes—so if you’re on the waitlist, you’re not forgotten.

You’ll receive an email and/or text notification when a new opening is available, and you can schedule promptly.

 Note: Healthcare access studies suggest outpatient specialty care wait times typically range from 2–8 weeks, depending on region and provider availability.