FAQs

We're in-network with most major insurance plans, including Medicare & Medicaid (Idaho + Oregon), Blue Cross / Regence Blue Shield, PacificSource, SelectHealth, UnitedHealthcare, AARP, Cigna, Humana, Molina, St. Alphonsus & St. Luke's Health Plans, and Tricare & TriWest. We'll verify your speech therapy benefits before scheduling and let you know about any pre-authorization requirements, referral needs, or out-of-pocket costs. Note: We are currently out-of-network with Aetna and Moda, though some plans include out-of-network benefits.

It depends on your insurance plan. Some plans require a referral or pre-authorization before starting therapy. We'll verify your benefits before scheduling, but we also recommend checking your plan for in-network status, deductible details, and any copay or coinsurance. We recommend having a doctor's referral to help your insurance process claims smoothly. Self-pay patients do not need a referral.

Yes! Self-pay is a great option if you don't have insurance or prefer not to use it. Benefits include no insurance restrictions, transparent pricing, and often more affordable care. You'll receive a Good Faith Estimate outlining expected costs. Note: Medicare and Medicaid patients are not eligible for self-pay.

Specialized speech therapy is provided by a speech-language pathologist (SLP) with advanced training and deep experience in specific areas — like voice, airway disorders, or swallowing. Specialists focus their entire practice on just a few areas, which often means more personalized care, faster progress, and better results.

Your therapy plan is fully customized to your needs and goals. Depending on your condition, you may work on voice therapy (breathing, voicing, and resonance), breathing retraining, cough suppression, or facial retraining. Each area involves targeted exercises, practical strategies, and techniques you can apply in daily life.

We do! If your insurance covers telehealth, you're welcome to schedule a video appointment. It's a convenient, flexible option with treatment outcomes comparable to in-person sessions. You can also choose an office visit if that's a better fit.

For the best experience, use the current version of Chrome on a desktop or laptop. While mobile devices may work, a computer offers the most stable connection. Check out Jane's guide for tips on preparing your device and internet connection before your appointment.

Many factors influence your outcome, including the severity and duration of your condition. More recent and less severe cases often respond more quickly to therapy — but there's no strict time limit on recovery. Patients with chronic cough or facial paresis, even after decades, have reported meaningful improvements. Our goal is always to help you achieve a better quality of life, whether that means improving function, managing symptoms, or supporting full recovery.

You'll create a username and password to access your Jane account. You can log in with your email or connect via Google, Facebook, or X. From your account, you can complete intake forms, manage appointments, join video appointments, access therapy documents, and message your therapist. If you accidentally created a second account, just let us know — we can merge them.

On average, patients at Idaho Face & Voice attend about 3.6 sessions. Some conditions may require 4–5 sessions for lasting results. For reference: presbyphonia averages ~4.3 sessions, benign vocal fold lesions ~6.7 sessions, and breathing, cough, and facial retraining typically 3–5 sessions. Every patient also receives a personalized home program to support progress between sessions.

Talk with your medical provider about your concerns and ask them to fax us a referral — or fill out our Contact Us form to get started. Once we receive your information, we'll verify your insurance benefits and reach out to schedule your first appointment. You'll then receive a Welcome Email with a secure link to complete your intake form, sign your consent to treatment, and enter payment details. For the best experience, use a laptop, desktop, or tablet.

Yes — your payment information is safe. No credit card details are stored directly in Jane. You're welcome to review Jane's official security guide for full details.

On a case-by-case basis, yes. However, most referrals outside our specialty areas are directed to trusted community providers to ensure you receive the highest level of care for your specific condition.

When referral volume is high, wait times may increase. We actively use our waitlist to fill openings from cancellations and schedule shifts — so if you're on the list, you're not forgotten. Respond promptly if we reach out, and let us know if your availability or urgency changes. Healthcare access studies suggest outpatient specialty care wait times typically range from 2 to 8 weeks depending on region and provider availability.