FAQs

 You can get started in one of two ways, depending on your preference:

Start now (self pay or plans without referral requirements)

• You can Schedule Your First Visit online right away. After booking, you'll receive a Welcome Email with a secure link to complete your intake form, sign consent, and enter payment details. 
• Prefer to start now? Online booking is the fastest way to secure your spot. 

Use insurance (referral or authorization required)

• If your plan requires a referral or prior authorization (such as Medicaid, Medicare, and most Medicare Advantage plans), ask your medical provider to fax us a referral. 
• Once we receive your information, we'll verify your benefits and any requirements. You'll then receive a Welcome Email with a secure link to complete your forms before your visit. 

Not sure what your plan requires or don't have a referral yet?

• You can still Request an Appointment. We'll review your information and guide you through next steps. 
• You're welcome to book, and we'll help guide you if anything additional is needed. 

Tip: For the best experience, use a laptop, desktop, or tablet.

Not sure if you’re ready? See below for what to expect and how to get started.

Once your visit is scheduled, you’ll receive a confirmation email with your appointment details.

You’ll also be asked to log in to your secure account to complete your intake form before your visit. Most patients complete their forms in just a few minutes.

You’ll receive an email survey about your symptoms as well as appointment reminders by email and/or text, with simple instructions for arriving in person or joining your video visit.

Completing forms ahead of time helps your first visit run smoothly.

If you have any questions along the way, you’re always welcome to reach out.

We’re in-network with most major insurance plans, including Medicare, Medicare Advantage plans, Medicaid (Idaho + Oregon), Blue Cross/Regence Blue Shield, PacificSource, SelectHealth, UnitedHealthcare, AARP, Cigna, Humana, Molina, St. Luke’s Health Plan, St. Alphonsus Health Plan (MediGold), Tricare, and TriWest. We are a VA Community Care provider and accept authorized referrals through the VA Community Care Network.

Once we receive your referral, we’ll verify your speech therapy benefits and let you know about any:

• Pre-authorization requirements
• Referral needs
• Out-of-pocket costs

If you’re unsure about your coverage, feel free to reach out—we’re happy to help.

Note: We are currently out-of-network with Aetna and Moda, though some plans include out-of-network benefits.

Yes. We are a VA Community Care provider and accept patients with an approved referral through the VA Community Care Network. To schedule, your VA provider must submit an authorization before your first visit. 

Once your authorization is in place, you’re welcome to schedule right away.

If you have questions about the process, feel free to contact us and we’re happy to help guide you.

It depends on your insurance plan. Some plans require a referral or pre-authorization before starting therapy.

• We’ll verify your benefits before you schedule online.
• We also recommend checking your plan for in-network status, deductible, copay, or coinsurance.
• Having a medical provider's referral helps support medical necessity and ensure smooth insurance claim processing.
• Self-pay patients do not need a referral.

Once verified, you can Schedule Your First Visit online at a time that works for you.

Not sure? Reach out and we can help you figure out next steps.

Yes! Self-pay is a great option if you don’t have insurance or prefer not to use it. Benefits include:

• No insurance restrictions
• Transparent pricing
• Often more affordable care—especially if you have a high deductible

You’ll receive a Good Faith Estimate outlining expected costs.

Note: Medicare and Medicaid patients are not eligible for self-pay.

 You’ll create a username and password to access your Jane account. You can log in with your email or connect via Google.

From your account, you can:

• Complete intake forms
• Manage appointments (including joining the waitlist)
• Join video appointments
• Access therapy documents
• Upload tests and reports securely
• Message your therapist

If you accidentally create a second account, just let us know — we can merge them.

Yes! Your payment details are safe and secure. No credit card information is stored directly in Jane.

For more information, you can review Jane’s official security guide.

When specific dates or times are needed, or referral volume is high, wait times may increase.

We actively use our waitlist to fill openings from cancellations and schedule changes—so if you’re on the waitlist, you’re not forgotten.

You’ll receive an email and/or text notification when a new opening is available, and you can schedule promptly.

 Note: Healthcare access studies suggest outpatient specialty care wait times typically range from 2–8 weeks, depending on region and provider availability.

Yes! If your insurance covers telehealth, you can Shedule Your First Video Visit. It’s a convenient and flexible option, with treatment outcomes comparable to in-person sessions.

Telehealth visits can be booked the same way as in-person appointments.

If you prefer, you can choose an office visit instead.

For the best experience, use the latest version of Chrome on a desktop or laptop. Mobile devices may work, but a computer provides the most stable connection.

Check out Jane’s guide for tips on preparing your device and internet before your visit.

Specialized speech therapy is provided by a speech-language pathologist (SLP) with advanced training and deep experience in specific areas—such as voice, airway disorders, or facial retraining.

Specialists focus on a few areas of practice, which often means:

• More personalized care
• Faster progress
• Better results

Additional specialized services—tailored to your needs

Your therapy plan is fully customized to your needs and goals. Depending on your condition, you may work on:

Voice therapy—voice care; coordination of breathing, voice, and resonance; strengthening for the aging voice or vocal cord weakness Breathing retraining—laryngeal (voice box) control, optimal mechanics (the “how to”) and biochemistry (the “why” behind oxygen and carbon dioxide balance) Cough suppression—ways to calm the urge to cough and break the cycleAdditional specialized services—tailored to your needs

Each area includes targeted exercises, practical strategies, and techniques you can use in daily life—so you leave each session with clear, actionable tools you can use right away.

On average, patients at Idaho Face & Voice attend about 3–4 sessions. Some conditions may require 4–6 sessions for lasting results.

For reference:

• Presbyphonia (aging voice): ~4 sessions
• Benign vocal fold lesions: ~7 sessions
• Breathing, cough, and facial retraining: 4–6 sessions

Every patient also receives a personalized home program to support progress between sessions.

Some patients benefit from just a few visits, while others choose more ongoing support.

Many factors influence therapy outcomes, including the severity and duration of your condition. More recent or less severe cases often respond more quickly, but there’s no strict time limit on recovery.

Even patients with chronic cough or facial paresis—sometimes lasting decades—have reported meaningful improvements.

Our goal is always to help you improve your quality of life, whether that means enhancing function, managing symptoms, or supporting full recovery.

That’s completely okay. Not everyone is ready to commit to ongoing therapy right away.

Even one or two visits can be valuable. We can focus on helping you better understand your condition, identify triggers, and learn practical strategies to manage symptoms and improve function.

If you decide to continue, we’ll create a plan together that fits your goals and schedule. If not, you’ll still leave with tools you can use on your own.

If you’d like, you can start with a single visit and decide from there.

On a case-by-case basis, we may be able to help. However, most referrals outside our specialty areas are directed to trusted community providers to ensure you receive the highest level of care for your specific condition.