Which insurances do you accept? 🏥
✅ We’re in-network with most major insurance plans, including:
- Medicare & Medicaid (Idaho + Oregon)
- Blue Cross / Regence Blue Shield
- PacificSource, SelectHealth
- UnitedHealthcare, AARP, Cigna
- Humana, Molina
- St. Alphonsus & St. Luke’s Health Plans
- Tricare & TriWest ...and more!
📋 We’ll check your speech therapy benefits and let you know about:
- Pre-authorization requirements
- Doctor referral needs
- Any out-of-pocket costs
⚠️ We are out-of-network with Aetna and Moda, but we’ll let you know if your plan includes out-of-network benefits.
Do you require a referral from a doctor? 📝
🔄 It depends on your insurance plan!
Some plans require:
- A referral from your doctor 👩⚕️
- Pre-authorization before starting therapy ✅
📞 We’ll verify your speech therapy benefits before scheduling, but it’s a good idea to check your plan too. Look into:
Whether Idaho Face & Voice / Heather L Robinson, MA, CCC-SLP is in-network 🏥
Your deductible—and whether it’s been met 💳
Any copay or coinsurance you may owe 💰
📌We recommend having a doctor’s referral to help your insurance process claims smoothly and maximize your benefits.
💡Self pay patients do not need a referral.
Do you accept private / self pay? 💳
✅ Yes! You can choose to pay privately (self pay) for your treatment.
✨ Benefits of self pay:
- No insurance restrictions 🚫📋
- Transparent pricing 💵
- Often more affordable 💡
📌 If you don’t have insurance—or just prefer not to use it—you’ll receive a Good Faith Estimate outlining the expected costs.
⚠️ Note: Medicare and Medicaid patients are not eligible for self pay.
What is specialized speech therapy? 🎯
Specialists focus their entire practice on just a few areas, so they’re true experts in their niche.
Specialized speech therapy is provided by a speech-language pathologist (SLP) with advanced training and deep experience in specific areas—like voice, airway disorders, or swallowing. 🧠
💡 Seeing a specialist often means:
- More personalized care 🤝
- Faster progress ⏱️
- Better results ✅
What will I be doing in therapy?
🧩 Your therapy plan is customized to your needs and goals. Here’s what you might work on:
- Learn vocal care and wellness strategies 🫁
- Balance the 3 systems of voice: breathing, voicing, and resonance ⚖️
- Reduce laryngeal muscle tension 💆
- Strengthen and coordinate voice production through targeted exercises 🎶
- Learn efficient breathing patterns to improve function 🌬️
- Manage symptoms with practical strategies 🧘
- Apply sport-specific or activity-based breathing modifications 🏃
- Identify and reduce cough triggers 🚫
- Learn to substitute or suppress the urge to cough 🔁
- Build long-term habits to prevent recurrence ✅
- Learn optimal eye protection and care 👁️
- Understand each phase of facial nerve recovery 🧠
- Rebalance and coordinate facial movements 🔄
- Manage synkinesis for smoother, more natural expression 🎯
Do you offer video appointments / telehealth? 🎥
We do!
If your insurance covers telehealth, you’re welcome to schedule a video appointment.
💡 It’s a convenient and flexible option—with treatment outcomes comparable to in-person sessions.
🏥 Prefer to come in? You can still choose in-person visits if that’s a better fit for you.
How do I join a video appointment? 💻
For the best experience, use the current version of Chrome on a desktop or laptop computer.
While mobile devices may work, a computer offers the most stable connection and full functionality. 📲
To make sure everything runs smoothly, check out Jane’s guide below for tips on preparing your device and internet connection. 🔧
Can my communication impairment be cured? 🧠
Many factors influence your outcome—such as the severity and duration of the condition.
In general, more recent and less severe cases tend to respond more quickly to therapy. ⏳ That said, there is no strict time limit on recovery.
Patients with chronic cough or facial paresis with synkinesis—even after decades—have reported meaningful improvements.
🤝 We’re here to partner with you every step of the way. Whether the goal is to:
- Improve function
- Maintain progress
- Manage symptoms
- Promote recovery
…our focus is always on helping you or your loved one achieve a better quality of life. ✨ In some cases, full recovery is possible.
How do I access the patient portal (my Jane Account)? 🌐
🔐 You’ll create a username and password to access your account in Jane.
Or, you can log in using your Twitter, Facebook, or Google account.
From your My Account section, you can:
- Complete intake forms 📝
- Manage appointments 🕒
- Join a Video Appointment 📹
- Access therapy documents ✅
- Message your therapist 📩
Once you have an account, you can access it here
⚠️ If you accidentally set up a second account and can’t find your documents, please let your therapist know. We’ll merge your accounts so you can access everything in one place.
How long will I be in therapy? 📊
On average, patients at Idaho Face & Voice attend 3 sessions across all conditions.
Some may benefit from 4–5 sessions to support lasting recovery of function. 🗣️
Here’s what national data and our experience show:
- Presbyphonia (age-related voice changes)👵 ~4.3 sessions
- Benign vocal fold lesions (nodules, cysts, polyps, granulomas)🎤 ~6.7 sessions
- Breathing, cough, and facial retraining 🌬️ typically 3–5 sessions
Every patient receives a personalized home program 🏠 to help transfer skills into daily life—whether at home, work, school, or in the community. This helps ensure your progress continues between sessions and beyond discharge.
What is the process for starting speech therapy? 🗣️
First, talk with your medical provider about your concerns and have them fax us a referral.
Alternatively, you can fill out our Contact Us form to get started.
📋 Once we receive your information, we’ll verify your insurance benefits and reach out to schedule your first appointment.
📧 You’ll then receive a Welcome Email with a secure link to:
- Complete your intake form📝
- Sign the consent to treatment🖊️
- Enter your insurance and payment details 💳
For the best experience, please use a laptop, desktop, or tablet. 💻
⚠️ Forms may not work properly on all phones.
Be sure to complete the form in one sitting—it won’t save your information if you exit before submitting. ⏱️
During your initial evaluation, we’ll take time to understand your needs, concerns, and goals so we can tailor your care from the very beginning 🧭
Is my debit / credit card secure in Jane? 🔒
Yes—your payment information is safe.
In fact, no credit card details are stored directly in Jane.💳 For more details, feel free to review Jane’s official security guide below. 📘
Do you see patients for other conditions? 🩺
On a case-by-case basis, we do treat patients with other conditions.
However, most referrals outside our specialty are directed to trusted community providers. 🤝
This ensures that you or your loved one receive the highest level of care tailored to that specific condition. 🌟
Do you offer a waitlist, and how long is the wait? 📅
When the clinic has a high volume of referrals, we may extend our wait times.
We understand how frustrating it can be to wait for care*—especially when you're ready to start feeling better. We often have cancellations and schedule shifts, and we actively use our waitlist to fill those openings.
If you're on the waitlist, you're not forgotten. We encourage you to:
- Stay on the list—openings do happen! ✅
- Respond promptly if we reach out with an available slot. 📱
- Let us know if your availability changes or if your needs become more urgent. 💬
We truly appreciate your patience and trust. Our goal is to get you the care you need as soon as possible.
*Healthcare access studies suggest that wait times for outpatient specialty care can range from 2 to 8 weeks, depending on region, provider availability, and insurance requirements
